http://www.newsobserver.com/104/v-print/story/566714.html Published
April 22, 2007 Who's the boss? I am A shifting job landscape
pushes more people to start businesses By Jonathan B. Cox, Staff Writer
Genel Webb works 10-hour days and doesn't get paid. But she loves it.
"It's been more rewarding than my 20-year career," said the mother of
two. Webb, 44, left Verizon Communications in July 2005 when the company decided
to reduce its work force. She set up office in her Fuquay-Varina home and
set out to start an elder-care business; CenterPeace Companion Care now employs
10. "It was not my goal to retire from Verizon," she said. "I
always had the sense that I would do something different." Webb represents
a new current of entrepreneurship that is coursing through the state in the wake
of mass layoffs, population growth and other economic shifts that have roiled
and reshaped North Carolina this decade. Established companies still account
for most employment, but in the past year, jobs among startups and the self-employed
grew more than twice as fast. "The entire 2001 through 2004 was the
time when all of us who focus on entrepreneurship were checking our phones to
make sure they were still connected," said Mark H. Mirkin, a lawyer with
Williams Mullen in Research Triangle Park. "We have seen a comeback, with
a vengeance." Manufacturing and technology workers thrown out of work
have opened restaurants and shops -- some by choice, others because they couldn't
find other jobs. Retirees who migrated to Asheville and Wilmington are supplementing
incomes by consulting. Residents are seizing the opportunity to provide services
for newcomers. Venture capital that evaporated when the economy contracted
has returned, giving sustenance to big ideas that could become the next big technical,
medical or pharmaceutical breakthrough. And more entrepreneurs are getting
help from the government. The number of loans made to North Carolina companies
by the Small Business Administration in the past five years has more than doubled,
according to data from the federal agency, exceeding national loan growth by 45
percentage points. "We're in an economy that's in a state of flux.
Old industries are declining, decaying. New industries are sprouting up,"
said Mike Walden, an N.C. State University economist. "That's very
fertile ground" for entrepreneurs. Ambitious restaurateurs, landscapers,
drug developers and other novice business owners are integral to economic well-being.
As operations grow, they hire more workers. They add employment diversity and
help insulate communities from economic shocks. The most successful of them
-- think Cary's SAS -- can shape a city. But they also bring risk. Startups
are fragile. A downturn in the economy can stamp them out. A marketing misstep
can prove fatal. Indeed, an estimated one-third of new businesses fail within
two years. 'Best job I've ever had' David Braaten has beaten the odds
for nine months. Among his secrets: Sound effects. "You're dealing
with small people who don't want shoes put on their feet," said Braaten,
32, the proprietor of Trendy Toes Children's Shoes in Cary. So Braaten gets
creative. He makes airplane sounds to put his little customers at ease. "I
absolutely love the interaction," he said. "I tell my wife it's the
best job I've ever had." Like a lot of people, Braaten tried for years
to find happiness at work. He took different jobs but never found a niche. His
wife's family had a long history in the shoe industry, so Braaten decided to give
it a shot. His store, a colorful place with checker boards, backgammon and
other games on the carpet, opened in July. It stocks athletic, casual and dress
shoes for newborns up to youth size six. Braaten promises friendly service and
a proper fit. So far, he has hired four employees and is looking for a fourth.
Building the business, though, was more challenging than he expected. "The
nice thing is, when you first start a business you don't know anything,"
Braaten said. "Once you get into it, you realize how hard it really is." For
two decades, Webb improved processes, added automation and fixed problems at Verizon. But
she was unfulfilled. She was reading "48 Days to the Work You Love,"
which helps people turn passions into profits, when she volunteered to leave. "It
was so timely," she said. "I felt like a door was being opened." Growing
up in Bladen County, Webb learned compassion. Her mother and grandmother owned
a facility for the elderly there. CenterPeace takes off When a friend
in New York was disabled by a stroke, Webb hatched her idea. Her friend was crying
one day when Webb called, because she struggled to get into bed. Webb found a
company that sent an employee in every other day to help. CenterPeace does
almost exactly the same thing. For $16 an hour, the company will send workers
to visit elderly clients, remind them to take medicine, do light housekeeping
and pick up prescriptions. In May, it was also licensed to provide in-home services
such as bathing. It charges $20 an hour for that. "There's a lot of
opportunity," said Webb, who intends to start taking a salary this year.
"There's a lot of need." She attributes her success so far in
part to her experience at Verizon. There, she learned to manage people and plan
projects. Still, Webb isn't quite where she expected to be. She has 10 clients,
but wants four times that. Among her biggest challenges is retaining employees.
The business is competitive and if CenterPeace doesn't generate enough steady
business, workers will go to rivals. She wants to set her company apart
by offering health and dental insurance, a perk usually missing in the industry.
But she can't afford it yet. "Everything depends on the business decisions
that I make," Webb said. "It's not hard, but it's intense." Leaders
in the state are turning more attention to the challenges entrepreneurs face and
looking for ways to encourage more people to start businesses. In February,
the leaders of the state House and Senate added "entrepreneurship" to
the names of committees that they oversee. It might seem trivial, but it reflects
a greater focus on the needs of startups. Educators have pledged to work
together as part of the new N.C. Consortium for Entrepreneurship Education. They
want to develop a curriculum that builds entrepreneurial skills, beginning in
kindergarten and continuing through adult education. University of North
Carolina President Erskine Bowles is ratcheting up pressure on system colleges
to move discoveries out of labs and into the private sector where they can be
commercialized. That mission could fuel more new businesses. Fulfilling,
but not easy Malcolm Thomas is using technology developed at N.C. State
University as the foundation for his venture, Arbovax. The goal is to create vaccines
to thwart insect-borne viruses, such as Dengue Fever, from affecting mammals. Thomas
has been working to develop the company for about two years, with the past 12
months spent raising $1.5 million. He wants to hire two post-doctoral researchers
and renovate former N.C. State labs so that by mid-year he will no longer be the
only employee, and the company will have a home base. But everything has
taken longer than he anticipated. "One of the problems is the angel
network is not as good as it could be here," he said. Angel investors often
take the earliest risks on new technology and biotechnology, promising to invest
before researchers know for sure that an idea will work. Indeed, funding
can be the most onerous problem. Entrepreneurs usually don't lack ideas or passion. "This
company truly is a part of mine and my family's life," Webb said. "I
am a third-generation, caregiver business owner, although it took a second career
for me to come to it." |