http://www.newsobserver.com/104/v-print/story/566714.html
Published April 22, 2007
Who's the boss? I am
A shifting job landscape pushes more people to start businesses
By Jonathan B. Cox, Staff Writer
Genel Webb works 10-hour days and doesn't get paid. But she loves
it.
"It's been more rewarding than my 20-year career," said
the mother of two.
Webb, 44, left Verizon Communications in July 2005 when the company
decided to reduce its work force.
She set up office in her Fuquay-Varina home and set out to start
an elder-care business; CenterPeace Companion Care now employs 10.
"It was not my goal to retire from Verizon," she said.
"I always had the sense that I would do something different."
Webb represents a new current of entrepreneurship that is coursing
through the state in the wake of mass layoffs, population growth
and other economic shifts that have roiled and reshaped North Carolina
this decade.
Established companies still account for most employment, but in
the past year, jobs among startups and the self-employed grew more
than twice as fast.
"The entire 2001 through 2004 was the time when all of us
who focus on entrepreneurship were checking our phones to make sure
they were still connected," said Mark H. Mirkin, a lawyer with
Williams Mullen in Research Triangle Park. "We have seen a
comeback, with a vengeance."
Manufacturing and technology workers thrown out of work have opened
restaurants and shops -- some by choice, others because they couldn't
find other jobs. Retirees who migrated to Asheville and Wilmington
are supplementing incomes by consulting. Residents are seizing the
opportunity to provide services for newcomers.
Venture capital that evaporated when the economy contracted has
returned, giving sustenance to big ideas that could become the next
big technical, medical or pharmaceutical breakthrough.
And more entrepreneurs are getting help from the government. The
number of loans made to North Carolina companies by the Small Business
Administration in the past five years has more than doubled, according
to data from the federal agency, exceeding national loan growth
by 45 percentage points.
"We're in an economy that's in a state of flux. Old industries
are declining, decaying. New industries are sprouting up,"
said Mike Walden, an N.C. State University economist.
"That's very fertile ground" for entrepreneurs.
Ambitious restaurateurs, landscapers, drug developers and other
novice business owners are integral to economic well-being. As operations
grow, they hire more workers. They add employment diversity and
help insulate communities from economic shocks.
The most successful of them -- think Cary's SAS -- can shape a
city.
But they also bring risk. Startups are fragile. A downturn in the
economy can stamp them out. A marketing misstep can prove fatal.
Indeed, an estimated one-third of new businesses fail within two
years.
'Best job I've ever had'
David Braaten has beaten the odds for nine months. Among his secrets:
Sound effects.
"You're dealing with small people who don't want shoes put
on their feet," said Braaten, 32, the proprietor of Trendy
Toes Children's Shoes in Cary.
So Braaten gets creative. He makes airplane sounds to put his little
customers at ease.
"I absolutely love the interaction," he said. "I
tell my wife it's the best job I've ever had."
Like a lot of people, Braaten tried for years to find happiness
at work. He took different jobs but never found a niche.
His wife's family had a long history in the shoe industry, so Braaten
decided to give it a shot.
His store, a colorful place with checker boards, backgammon and
other games on the carpet, opened in July. It stocks athletic, casual
and dress shoes for newborns up to youth size six. Braaten promises
friendly service and a proper fit.
So far, he has hired four employees and is looking for a fourth.
Building the business, though, was more challenging than he expected.
"The nice thing is, when you first start a business you don't
know anything," Braaten said. "Once you get into it, you
realize how hard it really is."
For two decades, Webb improved processes, added automation and
fixed problems at Verizon.
But she was unfulfilled. She was reading "48 Days to the Work
You Love," which helps people turn passions into profits, when
she volunteered to leave.
"It was so timely," she said. "I felt like a door
was being opened."
Growing up in Bladen County, Webb learned compassion. Her mother
and grandmother owned a facility for the elderly there.
CenterPeace takes off
When a friend in New York was disabled by a stroke, Webb hatched
her idea. Her friend was crying one day when Webb called, because
she struggled to get into bed. Webb found a company that sent an
employee in every other day to help.
CenterPeace does almost exactly the same thing. For $16 an hour,
the company will send workers to visit elderly clients, remind them
to take medicine, do light housekeeping and pick up prescriptions.
In May, it was also licensed to provide in-home services such as
bathing. It charges $20 an hour for that.
"There's a lot of opportunity," said Webb, who intends
to start taking a salary this year. "There's a lot of need."
She attributes her success so far in part to her experience at
Verizon. There, she learned to manage people and plan projects.
Still, Webb isn't quite where she expected to be. She has 10 clients,
but wants four times that. Among her biggest challenges is retaining
employees. The business is competitive and if CenterPeace doesn't
generate enough steady business, workers will go to rivals.
She wants to set her company apart by offering health and dental
insurance, a perk usually missing in the industry. But she can't
afford it yet.
"Everything depends on the business decisions that I make,"
Webb said. "It's not hard, but it's intense."
Leaders in the state are turning more attention to the challenges
entrepreneurs face and looking for ways to encourage more people
to start businesses.
In February, the leaders of the state House and Senate added "entrepreneurship"
to the names of committees that they oversee. It might seem trivial,
but it reflects a greater focus on the needs of startups.
Educators have pledged to work together as part of the new N.C.
Consortium for Entrepreneurship Education. They want to develop
a curriculum that builds entrepreneurial skills, beginning in kindergarten
and continuing through adult education.
University of North Carolina President Erskine Bowles is ratcheting
up pressure on system colleges to move discoveries out of labs and
into the private sector where they can be commercialized. That mission
could fuel more new businesses.
Fulfilling, but not easy
Malcolm Thomas is using technology developed at N.C. State University
as the foundation for his venture, Arbovax. The goal is to create
vaccines to thwart insect-borne viruses, such as Dengue Fever, from
affecting mammals.
Thomas has been working to develop the company for about two years,
with the past 12 months spent raising $1.5 million. He wants to
hire two post-doctoral researchers and renovate former N.C. State
labs so that by mid-year he will no longer be the only employee,
and the company will have a home base.
But everything has taken longer than he anticipated.
"One of the problems is the angel network is not as good as
it could be here," he said. Angel investors often take the
earliest risks on new technology and biotechnology, promising to
invest before researchers know for sure that an idea will work.
Indeed, funding can be the most onerous problem. Entrepreneurs
usually don't lack ideas or passion.
"This company truly is a part of mine and my family's life,"
Webb said. "I am a third-generation, caregiver business owner,
although it took a second career for me to come to it."
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